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Policies

Consent

By using our website, you (herein referred to as “Customer”) consent to our privacy policy. When Customer enters into a business relationship with Show Flooring, Customer agrees that they have read, understood, and consented to these Terms & Conditions.

Privacy

Show Flooring is committed to protecting our customers’ privacy. We never sell or release personal or confidential information to third parties.

showflooringusa.com uses cookies and utilizes third party Google Analytics to help us analyze how visitors use our website. The Customer can use the settings within their browser to control cookies on their computer or mobile device.

Sales Tax

Sales Tax applies to all items shipped, delivered, or picked up in the states of Indiana, Pennsylvania, Washington and Illinois.

Payment Methods

Show Flooring accepts Visa, Mastercard, Discover, American Express, and PayPal. It is the Customer’s responsibility to inform a Show Flooring customer service representative regarding their preferred method of payment.  All payment information is destroyed after purchase.

Cancellation

If the Customer wishes to cancel an order, it is the Customer’s responsibility to notify Show Flooring immediately. If the order is already in transit for delivery, it will be treated as a return and the Customer will be responsible for all inbound and outbound shipping charges as well as an additional restocking charge. Orders may only be canceled Monday through Friday, 9:00 am – 5:00 pm Central Standard Time. All Back Orders require a non-refundable deposit.

Shipping

Show Flooring is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim, and contact Show Flooring immediately.

The Customer is responsible for reviewing the shipping details prior to purchase. Some products, including trims, are not eligible for free shipping and are subject to shipping fees.

Most products are in stock and will ship the next business day. The Customer will be notified within 1-2 business days if their order will not ship out in a timely manner. The Customer may arrange their own shipping.

Show Flooring ships only within the continental United States. Delivery is Monday through Friday during the delivery carrier’s business hours. All shipping is curbside delivery. Some rural or highly populated areas may be charged an additional $89 fee by our LTL (Less than Load) carriers.

More information about receiving a shipment can be viewed here:

Cabin Grade, Factory Grade, Factory Trials. Tavern Grade, and all other Second Quality materials ARE NOT covered under Show Flooring’s 30-Day Money Back Guarantee.

Special Orders, as defined by Show Flooring, include any and all materials not kept in stock on a regular basis. The Customer may contact a Show Flooring customer service representative about Special Order terms, conditions, warranties, and all other related inquiries. Special Orders ARE NOT covered under Show Flooring’s 30-Day Money Back Guarantee.

Returns

Show Flooring offers a 30 day no hassle return policy on unopened and factory sealed cartons of flooring. There is a four (4) carton minimum for returns. The Customer is responsible for the cost of freight back to the Show Flooring distribution center in Northlake, IL. All returns are subject to a 10% restocking fee.

Products sold without a manufacturer warranty and Special-Order products are not eligible for return.

Show Flooring may arrange return shipping via multiple LTL carriers. The Customer may arrange for their own return shipping. If the Customer wishes to arrange their own return shipping, they must speak to a Show Flooring customer service representative and receive a return authorization form.

If the Customer wishes to inquire about a product exchange, they may contact a Show Flooring customer representative by phone at (847) 447-3355 or by email at info@showflooringusa.com.

All completed orders must be shipped or picked up from the Show Flooring Warehouse within 14 days of order, or the order will be subject to a warehouse storage fee.

Warranty Information

First quality products may carry manufacturer warranties. Warranty information may be found on the specific product’s page, and more in-depth information regarding a product’s warranty may be obtained by speaking with a Show Flooring service representative.

Cabin Grade, Factory Grade, Tavern Grade, Factory Overstocks and all other Second Quality materials DO NOT carry manufacturer warranties and are sold as is unless specifically implied. Cabin Grade, Factory Grade, Factory Overstocks, Tavern Grade, and all other Second Quality materials are not inspected by Show Flooring prior to advertising, sale, or shipment.

A finish warranty usually guarantees the finish won’t wear through to bare wood or separate from the wood over the designated warranty period.

Structural Warranty

There are a few different types of warranties when it comes to hardwood flooring, Waterproof LVT flooring or Laminate Flooring. Perhaps the most important one is the Structural Warranty. With reputable manufacturers and retailers, you’re apt to find that most products will carry a Limited Lifetime Structural Warranty.  Structural Warranties guarantee that the flooring planks are stably sound and won’t delaminate or separate from the top layer from the bottom layer when installed properly. Depending on the product type, excess moisture or lack of temperature control could void this warranty.

Second Quality Materials

Cabin Grade, Factory Grade, Factory Trials, Factory Overstocks, Tavern Grade, and all other Second Quality materials are excluded from claims of defective merchandise.

Cabin Grade, Factory Grade, Tavern Grade, and all other Second Quality materials are selected out by the manufacturer due to variances such as knots, mineral streaks, discoloration, and short boards. Show Flooring recommends ordering an extra 15-20% of any Second Quality material to account for waste factor and undesired shorter length boards.

While the most common issue that arises with Second Quality material is short boards, it is important to note that board length may or may not impact its usability. Most short boards will be installable.

Factory Overstocks/Factory Trial Run

This flooring was purchased as a FACTORY OVERSTOCK/FACTORY TRIAL RUN. We don’t know what the imperfections may be, if any. Some material may be slightly off shade from the regular running line product out in the marketplace – other material may contain very minor visible imperfections – occasionally planks may require a small amount of adhesive to stay locked together – sometimes material may be first

quality. Show Flooring warrants this product for structural integrity and recommends purchasing 10-15% more product to cover any issues that may arise. This material is sold as is.

Carpet

Carpet that is sold with a Pre-Installation Product Warranty includes protection covering any manufacturing defect found on the product prior to cutting for installation. If a manufacturing defect is found prior to installation, Show Flooring will arrange transportation of the defective material and assume all costs incurred in returning it back to our distribution facility in Northlake, IL.

Please Note: Carpet must be returned in the same condition in which it was delivered. Cut pieces and installed pieces are not eligible for return.

If carpet is returned in a different condition than it was delivered in or if cuts have been made, the refund will be adjusted or denied. Additional freight and restocking fees may apply.

Damaged or Defective Merchandise

Show Flooring is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

It is the Customer’s responsibility to inspect their order: counting the cartons they receive, ensuring the product label on the cartons matches what they ordered, and noting any damage on the shipping manifest. Claims may be denied if the damage is not reported at the time of delivery. The Customer is responsible for photographing any purported damage or defects.

Claims may be reported to Show Flooring by calling (847) 447-3355 during normal business hours. Show Flooring will require photographic evidence of the reported issues. In the event that a certified third-party inspection is required, the Customer may be responsible for the cost of the inspection.

The Customer is responsible for inspecting all merchandise for any manufacturer’s defects prior to installation. Show Flooring is not responsible for any labor charges incurred after installation.

Installation of merchandise constitutes acceptance of the product and voids the Customer’s claim.

Freight Damage

Show Flooring is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

All merchandise ships directly from the Show Flooring warehouse. It is the Customer’s responsibility to inspect ALL shipments received from Show Flooring. Claims for damage or shortages must be made upon receipt of product.

If any merchandise is found damaged upon receipt from the freight company, the Customer must note the damage. The Customer may then refuse the shipment or accept the shipment and store the damaged product until claim is resolved.

In the event that concealed damage is discovered Show Flooring or the customer may ATTEMPT to file a claim with the carrier to have the damaged material replaced. There is no guarantee that any claim will be successful.

If an order is shipped via FedEx or UPS, the Customer must file any freight claims directly with the carrier within 24 hours prior to calling us for replacement merchandise.

Acclimation

Allow flooring to acclimate in the installation area for three to seven days. It is the installer’s responsibility
to determine acceptability of the moisture level.

Prices

Prices are subject to change at any time without notice. Show Flooring is not responsible for the occasional pricing errors that occur during the automated checkout process. The Customer will be notified of any price discrepancies and given an updated price quote by a Show Flooring customer service representative.

Prices reflect any advertised promotional discounts.

Price comparisons including but not limited to “Save 50-75% Every Day,” are based on:
Current selling price of identical merchandise sold by alternate merchants, or the current selling price of comparable merchandise sold by alternate merchants.

Flooring Images

Show Flooring makes every effort to display product images as accurately as possible. However, colors will vary due to factors including but not limited to monitor type and scan quality. Show Flooring does not make any guarantee that the Customer’s computer monitor’s display of any color will be accurate.

Ordering a flooring sample is the best way to get a precise visual representation of a product. Show Flooring recommends ordering samples prior to obtaining a quote or making a purchase.

Disclaimer

Product specifications, pricing and product availability are subject to change at any time without notice.

Show Flooring is not responsible for any typographical errors.

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